Terms & Conditions

1. Introduction

These Terms and Conditions (hereinafter referred to as "the Agreement", "these Terms", or "T&C") constitute a legally binding agreement between you (the "User", "Player", or "Account Holder") and Spingo (hereinafter referred to as "Spingo", "we", "us", or "the Platform"), the operator of the online gaming and sports betting platform accessible athttps://spingo.cam.

By accessing, registering on, or using any part of the Spingo platform, including its website, mobile interface, betting markets, casino games, promotional features, and customer support services, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must immediately cease all use of the Spingo platform and close your account if one has been opened. Continued use of the platform constitutes ongoing acceptance of these Terms and any amendments made to them from time to time.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "Platform" means the Spingo website, mobile interface, and all associated gaming and betting services accessible at https://spingo.cam.
• "Account" means the individual player account created upon successful registration on the Platform.
• "Player" / "User" means any individual who has registered and holds an active account on the Platform.
• "Wager" / "Bet" means any real-money stake placed on a sports market, casino game, or other gaming event through the Platform.
• "Bonus" means any promotional credit, free bet, cashback, reload offer, or other incentive issued by Spingo to eligible Players.
• "Wagering Requirement" means the number of times bonus funds must be staked before they become eligible for withdrawal, as specified in each individual promotion.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawal processing is initiated.
• "MYR" means Malaysian Ringgit, the functional currency of all financial transactions conducted through the Platform.
• "Restricted Territory" means any jurisdiction in which use of the Platform is prohibited by applicable law.
• "Responsible Gambling Tools" means the suite of self-management features available to all Players, including deposit limits, session time limits, loss alerts, and self-exclusion.

3. Account Eligibility

3.1 Minimum Age Requirement

The Spingo platform is strictly restricted to individuals aged21 years and above. By registering an account, you represent and warrant that you meet this minimum age requirement. Spingo reserves the right to request proof of age documentation at any time and to close any account where the age requirement is not satisfied.

3.2 Residency and Jurisdiction

You must not register or use the Platform if you reside in a jurisdiction where online gambling is expressly prohibited by law. It is your sole responsibility to verify that accessing and using the Platform is lawful in your jurisdiction before registering. Spingo does not accept registrations from individuals in designated Restricted Territories as defined from time to time by the Platform.

3.3 Capacity to Contract

By registering an account, you confirm that you have full legal capacity to enter into a binding agreement, that you are not acting on behalf of a third party, and that you are not a professional or semi-professional sportsperson whose participation in betting on your own sport may constitute a conflict of interest or breach of applicable sporting regulations.

3.4 One Account Policy

Each individual is permitted to hold only one active account on the Platform. The opening of multiple accounts by the same individual ("duplicate accounts") is strictly prohibited and will result in the suspension of all associated accounts, forfeiture of any pending bonuses, and possible witholding of account balances pending investigation.

4. Account Registration

4.1 Registration Requirements

To open an account with Spingo, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and a valid contact number. You agree to promptly update this information if any details change.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Spingo strongly recommends the use of a unique, complex password not shared with any other service. You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

4.3 Identity Verification (KYC)

As part of our anti-money laundering (AML) and responsible gambling obligations, Spingo requires all Players to complete identity verification (KYC) before any withdrawal is processed. Accepted KYC documents typically include a government-issued identification card, passport, or driving licence, accompanied by proof of address dated within the last three months. Spingo reserves the right to request additional documentation at any stage.

5. Terms of Use

By using the Platform, you agree to use it solely for lawful entertainment purposes. You must not use the Platform for any commercial purpose, and you must not attempt to exploit technical vulnerabilities, errors, or malfunctions in any game or system. Any attempt to gain an unfair advantage through technical or other means is strictly prohibited.

The Platform is intended for personal use only. Accessing the Platform via automated scripts, bots, or any non-human interface is prohibited. Players must use only the officially supported web interface or mobile browser to access Spingo.

Spingo provides no guarantee of uninterrupted or error-free service. Scheduled and unscheduled maintenance may occur and may temporarily affect access to some or all platform features. Spingo accepts no liability for losses incurred as a result of platform unavailability during such periods.

6. Deposits & Payments

6.1 Accepted Payment Methods

Spingo accepts deposits via the following methods: Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, direct bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), Visa, Mastercard, and cryptocurrency (BTC, USDT). All deposits are processed in Malaysian Ringgit (MYR).

6.2 Minimum Deposit

The minimum deposit amount is RM50 per transaction unless otherwise specified in a current promotion. Minimum amounts for individual payment methods may vary and will be displayed at the point of deposit.

6.3 Deposit Processing

Deposits made via e-wallet (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow/FPX are typically credited to the Player's account within minutes. Bank wire transfers may take longer depending on the issuing bank's processing schedule. Spingo is not responsible for delays caused by third-party payment providers.

6.4 Source of Funds

By making a deposit, you warrant that the funds deposited are from a legitimate source and that you are the rightful owner of the payment method used. Spingo may request proof of source of funds at any time as part of its AML obligations. Use of third-party payment methods or deposit on behalf of another individual is strictly prohibited.

7. Withdrawals

7.1 Withdrawal Eligibility

Withdrawals may only be processed after KYC verification is complete. Funds originating from deposit bonuses may only be withdrawn once all applicable wagering requirements have been satisfied. Spingo reserves the right to delay withdrawal processing pending verification or investigation.

7.2 Withdrawal Processing Times

Spingo aims to process withdrawals according to the following timelines:

• E-Wallet (Touch 'n Go eWallet, Boost, GrabPay): Typically within 5 minutes of approval
• DuitNow / FPX: Typically within 5–15 minutes of approval
• Direct Bank Wire: Typically within 15–60 minutes of approval

These timeframes are indicative and may be subject to delays during periods of high volume, technical maintenance, or enhanced verification requirements. Spingo does not guarantee these processing times in all circumstances.

7.3 Withdrawal Method Requirements

Withdrawals must be made to the same payment method and account used for deposit, up to the original deposit amount. Excess winings may be withdrawn via any verified method registered to the Player's account. Third-party withdrawals are strictly prohibited.

8. Bonuses & Promotions

8.1 General Bonus Terms

All bonuses and promotions offered by Spingo are subject to specific terms and conditions published alongside each individual offer. General bonus terms include:

• Bonuses are available only to eligible Players who meet the stated criteria for each promotion.
• Bonus funds are non-transferable and cannot be exchanged for cash until wagering requirements are fully met.
• Wagering requirements vary by promotion and are clearly stated in each offer's terms.
• Spingo reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• Players may only claim each promotion once unless otherwise stated. Attempting to claim multiple bonuses via duplicate accounts will result in account suspension.

8.2 Welcome Bonus

New Players may be eligible for a welcome bonus upon their first qualifying deposit. The specific percentage, maximum bonus amount, minimum deposit requirement, and wagering requirements for the currently active welcome offer are displayed on the Platform at the time of registration. Spingo reserves the right to modify the welcome bonus structure at any time.

9. Betting & Gaming Rules

9.1 Sports Betting

All sports bets placed on the Spingo Platform are subject to the specific event rules applicable to each sport and market. In the event of a dispute regarding settlement, Spingo's decision shall be final. Accepted bets cannot be cancelled or amended by the Player after placement, except where "cash out" functionality is explicitly available and has been exercised within the applicable window.

9.2 Casino Games

All casino game outcomes on the Spingo Platform are generated by independently audited Random Number Generator (RNG) systems. Return to Player (RTP) percentages for each game are disclosed on the Platform and reflect the theoretical long-term payout rate. Individual session outcomes may deviate significantly from the stated RTP in either direction.

9.3 Minimum and Maximum Bets

Minimum and maximum bet limits apply across all sports markets and casino games. These limits are displayed at the point of wager placement and may be adjusted by Spingo at any time, including on an account-by-account basis where unusual betting patterns are identified.

9.4 Voidance of Bets

Spingo reserves the right to void any bet where: (a) an obvious pricing error has occurred; (b) the bet was placed in violation of these Terms; (c) evidence of fraud, manipulation, or collusion is identified; or (d) the relevant sporting event is abandoned, postponed, or otherwise rendered void under the applicable sport's governing rules.

10. Prohibited Conduct

The following activities are expressly prohibited on the Spingo Platform:

• Opening or operating more than one account on the Platform.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform while under the age of 21 years.
• Engaging in any form of fraud, including chargeback fraud, bonus abuse, or money laundering.
• Using automated betting systems, bots, scripts, or any software designed to gain an unfair advantage.
• Coluding with other Players to manipulate game or betting outcomes.
• Engaging in arbitrage betting or systematic exploitation of pricing errors.
• Attempting to access the accounts of other Players without authorisation.
• Conducting deposits or withdrawals through third-party payment accounts not registered in your name.
• Using the Platform in any manner that violates applicable laws or regulations in your jurisdiction.

11. Account Suspension & Closure

11.1 Suspension by Spingo

Spingo reserves the right to suspend or close any Player account at its sole discretion, including but not limited to cases where: the Platform suspects fraud, money laundering, or AML-related concerns; the Player has breached any provision of these Terms; or the Player's betting patterns suggest potential exploitation of the Platform's systems or pricing.

11.2 Voluntary Account Closure

Players may request closure of their account at any time by contacting Spingo's support team. Requests made under the Responsible Gambling self-exclusion programme will be processed in accordance with the procedures set out in Section 15 of these Terms. Upon closure, any remaining verified balance (net of applicable bonus funds not meeting wagering requirements) will be paid out via the Player's registered withdrawal method.

11.3 Dormant Accounts

An account is considered dormant if there has been no login or financial activity for a continuous period of 12 months. Dormant accounts may be subject to a monthly maintenance fee as specified in the Platform's fee schedule from time to time. Players will be notified in advance before any dormancy fee is applied.

12. Intellectual Property

All content on the Spingo Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and user interface design, is the exclusive property of Spingo or its content licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

You must not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any Platform content without the prior written consent of Spingo. Unauthorised use of any Platform content may constitute an infringement of intellectual property rights and may be subject to legal action.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Spingo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winings, loss of data, loss of goodwill, or business interruption, whether based on contract, tort, statute, or any other legal theory.

Spingo's total aggregate liability to any Player in respect of any claim arising out of or in connection with these Terms or the use of the Platform shall not exceed the total amount deposited by the Player during the three (3) calendar months immediately preceding the event giving rise to the claim.

Spingo does not warrant that the Platform will be available at all times, that it will be free from errors or viruses, or that any particular game result will be achieved. Gambling inherently involves risk of financial loss, and by using this Platform you accept that risk entirely.

14. Privacy & Data

Spingo collects, processes, and stores personal data in accordance with itsPrivacy Policy, which forms an integral part of these Terms and Conditions. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Spingo implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Your data is used solely for the purposes of account management, payment processing, regulatory compliance, fraud prevention, and improvement of Platform services.

15. Responsible Gambling

Spingo is committed to promoting responsible gambling. The Platform is intended for adult entertainment only and is not suitable for individuals with a history of problem gambling or those who are unable to maintain control over their gambling expenditure. For players aged 21 and above only.

Spingo provides the following responsible gambling tools to all registered Players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps through your account settings.
• Session Time Limits: Configure automatic session reminders and time-out periods.
• Loss Limits: Establish net loss thresholds with automatic account alerts.
• Self-Exclusion: Temporarily or permanently exclude yourself from the Platform via the Responsible Gambling portal.
• Reality Checks: Enable periodic notifications displaying time and amount spent during a session.

For full details on Spingo's responsible gambling programme, tools, and support resources, please visit the Responsible Gambling page.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Spingo holds its gaming licence. Any disputes arising out of or in connection with these Terms that cannot be resolved through the Platform's internal complaints procedure shall be submitted to the exclusive jurisdiction of the courts of the applicable licensing jurisdiction.

Nothing in this clause shall limit Spingo's right to seek injunctive or other equitable relief in any court of competent jurisdiction in connection with matters relating to intellectual property rights, fraud, or breach of confidentiality obligations.

17. Amendments to These Terms

Spingo reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, Spingo will endeavour to provide reasonable advance notice via email to the registered address on your account or via a notice displayed on the Platform.

Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you should cease using the Platform and request account closure in accordance with Section 11.2 of these Terms.

18. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the Spingo support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the Platform
• Response Time: Email queries are typically responded to within 24 hours

For complaints related to responsible gambling or self-exclusion, please mark your correspondence clearly and our dedicated responsible gambling team will prioritise your case.